"If you act like a mouse you will be eaten alive"
"Problems with Agents"
"Deal directly to develop close relationships"
"Using the customer's own language is part of a Quality Service"
"Customers seem to appreciate the effort"
"I need to be able to communicate effectively with customers"
"Using the customer's language as far as possible is very important"
"My limited ability with German and French is appreciated"
"Language and culture training improve competitive advantage"
"You cannot succeed following British norms and speaking English"